KOINÉ cooperates with HCI Group partners and qualified external partners in their field of activities, which enable it to reach the quality standards that the market for services demands, and to propose the best solutions based on the actual needs of its customers , be it in industry, trade, services (transport, mobility, logistics, etc.) and/or multi-utility.
BIZMATICA provides the INTERACTIVE INTELLIGENCE system for managing phone calls, one of the most advanced and flexible application for managing communications inbound and outbound.
The platform is open for the creation of integrated services of telephone and web type, fax-on-demand, automatic distribution of incoming calls (ACD), integration of telephone technologies with information technology (CTI), IVR applications, also based on Text to speech technologies (speech synthesis), and also integrate SMS functionality. The latest development versions allow you to introduce within the Contact Center some features such as Proactive Recording and Interaction Analyzer (real time speech analyzer with keywords spotting).
BIZMATICA is also active in many other fields, with the specific aim to “merge” together the INTERACTION solutions and those of AUTOMATION, to design, in a sustainable way, processes thought around the customer experience, such as systems Knowledge Management (KMS), Systems of Interaction Process Automation (IPA), Proactive Engagement (PE), Virtual Assistant (VA), Mobile Applications (MAS) for Smartphone. Some of their partners are for instance Citrix, eGain, SemEdge, InVision, Nuance, CRM, Webratio, etc.
K-FORM Srl is a HCI Group company specialized in the management and development of human resources.
Thanks to the developed expertise and technological innovations used in management and education, organization and development processes of the employees come together with the core business, becoming a shared value at all levels of the organization.
Recognizing the true value of the people is the best investment a company can make.
The sharing process which involves all the resources used in the services provided by KOINÉ is an essential element for achieving certain quality standards in our mission. For our team we choose people capable of adapting to the needs of our customers, characterized by creativity, flexibility, reliability and high motivation, in full harmony with the services to which they are dedicated.
Multisectoral expertise (manufacturing, services, advanced services) in integrated projects across multiple access channels.
15 years of experience in innovation activities in the business process outsourcing world.
Management consulting team able to interact with all of the customer facilities and third-party.
Software engineering team can develop all product components both web side and voice side.