We start from strong foundations to build an integrated work system.
Different elements intersecting to create a framed and dynamic company at the same time.
As a harmonious composition of elements in space, Koiné aims to be a partner capable of managing multiple services.

The brand Koiné

Koiné has the purpose of simplify companies procedures; which means rapidly implementing out-sourcing and co-sourcing solutions for all the out-sourcing process businesses. At the same time, Koiné will assure a constant and careful supervision on the activities of every customer, in order to guarantee high quality standards. 
RELIABLE
RELIABLE
RELIABLE
Thanks to the structured organization, the joined management of the issues and of the unexpected events, Koiné manages to be trustworthy in every occasion. As a matter of fact, the company always puts at its customers’ disposition a flexible and highly motivated team.
UPDATED
UPDATED
UPDATED
Every member of the Koiné team follows a constant training, through frontal lessons, practical training and e-learning activities. Thanks to an open source software, the company runs all the updates on every operation and news about the management of the service, guaranteeing just one strong, safe and united system.
QUALITY
QUALITY
QUALITY
In order to ensure the highest quality standards, the first step Koinè takes, is a detailed analysis of the customer requirements, which will turn into a commercial offer defining every service guideline (SLA: Service Level Agreement) and of course, including all the requirements prescribed by the UNI EN ISO 9001: 2008.
PERSONAL
PERSONAL
PERSONAL
Training courses on every project allow the people involved in the process to give customized answers, in order to propose the best solutions according to the customers' needs. For its team, Koiné opts for people capable of adapting to the needs of customers. As a matter of fact, the company’s aim is to cooperate with the customer Itself.

VOICE

CONSULTANCY

BACK OFFICE

PLANNING

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Calls managed per month
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Ticket managed per month
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B.o. files managed per month
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Served countries
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Our partners

KOINÉ cooperates with HCI Group partners and qualified external partners in their field of activities, which enable it to reach the quality standards that the market for services demands, and to propose the best solutions based on the actual needs of its customers , be it in industry, trade, services (transport, mobility, logistics, etc.) and/or multi-utility.

Logo_Bizmatica Econocom_RGB

BIZMATICA provides the INTERACTIVE INTELLIGENCE system for managing phone calls, one of the most advanced and flexible application for managing communications inbound and outbound.
The platform is open for the creation of integrated services of telephone and web type, fax-on-demand, automatic distribution of incoming calls (ACD), integration of telephone technologies with information technology (CTI), IVR applications, also based on Text to speech technologies (speech synthesis), and also integrate SMS functionality. The latest development versions allow you to introduce within the Contact Center some features such as Proactive Recording and Interaction Analyzer (real time speech analyzer with keywords spotting).
BIZMATICA is also active in many other fields, with the specific aim to “merge” together the INTERACTION solutions and those of AUTOMATION, to design, in a sustainable way, processes thought around the customer experience, such as systems Knowledge Management (KMS), Systems of Interaction Process Automation (IPA), Proactive Engagement (PE), Virtual Assistant (VA), Mobile Applications (MAS) for Smartphone. Some of their partners are for instance Citrix, eGain, SemEdge, InVision, Nuance, CRM, Webratio, etc.

logo-kform

K-FORM Srl is a HCI Group company specialized in the management and development of human resources.
Thanks to the developed expertise and technological innovations used in management and education, organization and development processes of the employees come together with the core business, becoming a shared value at all levels of the organization.
Recognizing the true value of the people is the best investment a company can make.
The sharing process which involves all the resources used in the services provided by KOINÉ is an essential element for achieving certain quality standards in our mission. For our team we choose people capable of adapting to the needs of our customers, characterized by creativity, flexibility, reliability and high motivation, in full harmony with the services to which they are dedicated.

Our customers

More synergy more quality

Overcoming the customer-vendor logic allow us a relationship of functional interdependence

Companies should aim to overcome customer/vendor optic to create real synergies. Koiné has developed a collaborative approach with our clients trying to understand their current and future needs. Thanks to the coordinated management of the processes, the joint management of the issues and the accidents, Koiné results are directly Customer results.

Why the Koiné brand

More growth more opportunities

Multisectoral expertise (manufacturing, services, advanced services) in integrated projects across multiple access channels.

15 years of experience in innovation activities in the business process outsourcing world.

Management consulting team able to interact with all of the customer facilities and third-party.

Software engineering team can develop all product components both web side and voice side.