Thanks to its organizational set-up, Koiné is able to offer as a single partner, INBOUND, BACK OFFICE, CONSULTANCY and OUTBOUND Services.
Inbound: customer care, customer service, help desk, switchboard management, orders management, toll-free numbers, complaints service management, automated services, information services, after sales support, web contact center;
Outbound: customer satisfaction, schedule managements, DB sanitizing, surveys and market researches, teleleselling up selling.
Contracts: inserting new contracts, reorders, suspensions in CRM and company systems;
Billing: adjustments, instalment payment and payment extensions;
Complaints: complaints management via Customers’ portal, via phone, web or fax;
Data Entry and DB Sanitizing;
Email and mail;
The technical structure of the group is able to offer the best advice to quickly and efficiently implement all the Business Process Outsourcing services with absolute guarantee of quality.
Thanks to its systems, which are always accessible through web portals linked to the different databases, Koiné provides the customer the opportunity to have a constant and real-time supervision.
Recall: on messages left in voice mail; on customers to complete their requests;
Reentry cases management: recovery of missing data;
Delinquencies Management: arrangements of appointments with customers being in arrears;
Telephone debt collection on residential customers and business