Home-en – Koiné

Customer care and BPO

Structured and always flexible assistance

Outsourcing and cosourcing

Koiné has the purpose of simplify companies procedures; which means rapidly implementing out-sourcing and co-sourcing solutions for all the out-sourcing process businesses. At the same time, Koiné will assure a constant and careful supervision on the activities of every customer, in order to guarantee high quality standards.

Reliable

Thanks to the structured organization, the joined management of the issues and of the unexpected events, Koiné manages to be trustworthy in every occasion. As a matter of fact, the company always puts at its customers’ disposition a flexible and highly motivated team.

Update

Every member of the Koiné team follows a constant training, through frontal lessons, practical training and e-learning activities. Thanks to an open source software, the company runs all the updates on every operation and news about the management of the service, guaranteeing just one strong, safe and united system.

Quality

In order to ensure the highest quality standards, the first step Koinè takes, is a detailed analysis of the customer requirements, which will turn into a commercial offer defining every service guideline (SLA: Service Level Agreement) and of course, including all the requirements prescribed by the UNI EN ISO 9001: 2008.

Custom

Training courses on every project allow the people involved in the process to give customized answers, in order to propose the best solutions according to the customers' needs. For its team, Koiné opts for people capable of adapting to the needs of customers. As a matter of fact, the company’s aim is to cooperate with the customer Itself.

Services

VOICE

CONSULTANCY

BACK OFFICE

PLANNING

Calls managed / month

Mail managed / month

Ticket managed / month

B.O. managed / month

Served countries

Languages

Partners

Koiné cooperates with HCI Group partners and qualified external partners in their field of activities, which enable it to reach the quality standards that the market for services demands, and to propose the best solutions based on the actual needs of its customers, be it in industry, trade, services (transport, mobility, logistics, etc.) and/or multi-utility.

Customers

More synergy more quality.

Overcoming the customer-vendor logic allow us a relationship of functional interdependence

Companies should aim to overcome customer/vendor optic to create real synergies. Koiné has developed a collaborative approach with our clients trying to understand their current and future needs. Thanks to the coordinated management of the processes, the joint management of the issues and the accidents, Koiné results are directly Customer results.

Why Koiné

More opportunities.

Multisectoral expertise (manufacturing, services, advanced services) in integrated projects across multiple access channels.

20 years of experience in innovation activities in the business process outsourcing world.

Management consulting team able to interact with all of the customer facilities and third-party.

Software engineering team can develop all product components both web side and voice side.